Privacy Policy for Optimum Line

Last Updated: January 17, 2026

Introduction

Optimum Line ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App"). Please read this privacy policy carefully.

Information We Collect

1. Personal Information

When you use the Optimum Line app, we may collect:

• Account Credentials: Username and password for authentication
• User Profile Information: Name, email address, and contact details as provided by your company administrator
• Business Information: Information related to your assigned bookings, quotes, bills of lading, and shipments

2. Device Information

We automatically collect certain information about your device:

• Device Identifiers: Unique device identifiers for push notification delivery
• Device Type: Mobile device model and operating system version
• App Usage Data: Features accessed and frequency of use

3. Contact Information

• READ_CONTACTS Permission: The app requests permission to access your device's contacts solely to allow you to save supplier contact information to your device
• This data remains on your device and is NOT transmitted to our servers
• You can revoke this permission at any time through your device settings

How We Use Your Information

We use the information we collect to:

1. Provide Services

• Authenticate your identity and provide access to your account
• Display your assigned bookings, quotes, and shipping documents
• Enable tracking of container shipments

2. Send Notifications

• Deliver push notifications about shipment updates
• Alert you to booking status changes
• Notify you of quote updates and important documents

3. Improve Our Services

• Monitor app performance and diagnose technical issues
• Understand how users interact with the app
• Develop new features and improvements

4. Contact Management

• Enable you to save supplier information to your device contacts
• Facilitate communication with suppliers and partners

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

1. Service Providers

We use third-party services that may access your information:

• Firebase Cloud Messaging: For push notification delivery
• Google Play Services: For app functionality and analytics

2. Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes
• Protect our rights and property
• Prevent fraud or security issues
• Protect user safety

3. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity

Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption: All data transmitted between the app and our servers is encrypted using industry-standard SSL/TLS protocols
• Secure Authentication: Passwords are securely hashed and never stored in plain text
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Security Audits: Periodic review of security practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as:

• Your account remains active
• Necessary to provide you with our services
• Required by law or for legitimate business purposes

When your account is deleted, we will remove or anonymize your personal information within 30 days, except where retention is required by law.

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information

Deletion

• Request deletion of your account and associated data
• Contact your company administrator or our support team

Opt-Out Options

• Push Notifications: Disable in app settings or device settings
• Contact Access: Revoke READ_CONTACTS permission in device settings

Data Portability

• Request a copy of your data in a structured, machine-readable format

To exercise these rights, contact us at info@exrp.mu

Children's Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Third-Party Services

Our app uses the following third-party services:

Firebase (Google)

• Purpose: Cloud messaging, analytics, and app performance
• Privacy Policy: https://firebase.google.com/support/privacy

Google Play Services

• Purpose: Core app functionality
• Privacy Policy: https://policies.google.com/privacy

These services may collect information as described in their respective privacy policies. We are not responsible for the privacy practices of these third parties.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence. By using the App, you consent to the transfer of your information to countries that may have different data protection laws than your country.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of material changes by:

• Posting the new Privacy Policy in the app
• Updating the "Last Updated" date at the top of this policy
• Sending a notification through the app (for significant changes)

Your continued use of the App after changes are posted constitutes your acceptance of the updated Privacy Policy.

Consent

By using the Optimum Line app, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.